ARRIVAL TIME
Please aim to arrive 5 minutes before your scheduled appointment time. For Lash extensions: arrive with clean/makeup free eyes and lashes since extra time spent cleaning your lashes will mean less time lashing.
If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your electrolysis or lash service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.
CHANGING YOUR APPOINTMENT
A minimum of 24 hours notice is required to reschedule or cancel a booked appointment without penalty.
SICKNESS OR FAMILY EMERGENCY
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. I understand the occasional family emergency may arise unexpectedly.
A two-time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency once a year. After that the cancellation and no show policy is in effect.
CANCELLATION + NO SHOW
When booking, please enable appointment reminders. Emailed appointment reminders are sent out 3 days and SMS text reminders within 1 day. If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be charged 25% of your service as a cancellation fee.
A credit card deposit or full payment may be required when booking in for new clients with appointments over $100 OR if one has had previous multiple NO SHOWs. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly, especially around any upcoming holiday.
REFUND POLICY FOR ELECTROLYSIS
You are paying for the Electrologists time, products and other expenses used to provide you with a service
At the end of your service time you have the option of looking at a hand held mirror to see if the unwanted hair(s) are treated/gone. If there are remaining hairs, please understand you need to book for more time.
No refunds will be given for any reason on services. If you are unhappy with a service, you may contact us within 24 hours of your appointment to discuss your concerns and to find a possible solution.
OTHER LASH ARTISTS' WORK
New clients with extensions must schedule a “New Client Fill”. If you currently have eyelash extensions on from another lash artist, there is a possibility that your lashes will need to be removed and put back on properly. Our priority is your natural lash health and eye safety, so if your current lashes are sticking or clumping together, I will be unable to refill them.
Thus if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price.
If your current lash extensions are workable, please understand I may not have the same type of lash products as the other artist and so, may look slightly different. It will take approximately 2 to 3 fills to have a more uniform lash look.
PATCH TESTING FOR LASH PRODUCT ALLERGIES
I can test patch you for any potential allergies, this Test Patch/Lash Consultation is done with the intention of you returning in 2-3 days for your booked Lash Set.
There is a $20 non-refundable deposit that will go towards EITHER your Full Set OR Removal of the applied lashes. If there are any symptoms of irritation, redness or swelling you must contact me as soon as you can, either by text or phone. I ask that you still come to your Full Set appointment , if we cannot get you in sooner, and I will do a Removal of the lashes that were applied at the Test Patch/Lash Consultation appointment.
LASH REFUND POLICY
You are paying for the artist time, products and other expenses used to provide you with a service. No refunds will be given for any reason on services or products.
If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns. If this is due to the fault of application or product, a possible fix can be done to address your concerns.
Any concerns addressed after 72 hours of your last appointment OR if you failed to follow the proper aftercare instructions, you will be charged at full price for the service.
Please aim to arrive 5 minutes before your scheduled appointment time. For Lash extensions: arrive with clean/makeup free eyes and lashes since extra time spent cleaning your lashes will mean less time lashing.
If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your electrolysis or lash service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.
CHANGING YOUR APPOINTMENT
A minimum of 24 hours notice is required to reschedule or cancel a booked appointment without penalty.
SICKNESS OR FAMILY EMERGENCY
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. I understand the occasional family emergency may arise unexpectedly.
A two-time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency once a year. After that the cancellation and no show policy is in effect.
CANCELLATION + NO SHOW
When booking, please enable appointment reminders. Emailed appointment reminders are sent out 3 days and SMS text reminders within 1 day. If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be charged 25% of your service as a cancellation fee.
A credit card deposit or full payment may be required when booking in for new clients with appointments over $100 OR if one has had previous multiple NO SHOWs. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly, especially around any upcoming holiday.
REFUND POLICY FOR ELECTROLYSIS
You are paying for the Electrologists time, products and other expenses used to provide you with a service
At the end of your service time you have the option of looking at a hand held mirror to see if the unwanted hair(s) are treated/gone. If there are remaining hairs, please understand you need to book for more time.
No refunds will be given for any reason on services. If you are unhappy with a service, you may contact us within 24 hours of your appointment to discuss your concerns and to find a possible solution.
OTHER LASH ARTISTS' WORK
New clients with extensions must schedule a “New Client Fill”. If you currently have eyelash extensions on from another lash artist, there is a possibility that your lashes will need to be removed and put back on properly. Our priority is your natural lash health and eye safety, so if your current lashes are sticking or clumping together, I will be unable to refill them.
Thus if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price.
If your current lash extensions are workable, please understand I may not have the same type of lash products as the other artist and so, may look slightly different. It will take approximately 2 to 3 fills to have a more uniform lash look.
PATCH TESTING FOR LASH PRODUCT ALLERGIES
I can test patch you for any potential allergies, this Test Patch/Lash Consultation is done with the intention of you returning in 2-3 days for your booked Lash Set.
There is a $20 non-refundable deposit that will go towards EITHER your Full Set OR Removal of the applied lashes. If there are any symptoms of irritation, redness or swelling you must contact me as soon as you can, either by text or phone. I ask that you still come to your Full Set appointment , if we cannot get you in sooner, and I will do a Removal of the lashes that were applied at the Test Patch/Lash Consultation appointment.
LASH REFUND POLICY
You are paying for the artist time, products and other expenses used to provide you with a service. No refunds will be given for any reason on services or products.
If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns. If this is due to the fault of application or product, a possible fix can be done to address your concerns.
Any concerns addressed after 72 hours of your last appointment OR if you failed to follow the proper aftercare instructions, you will be charged at full price for the service.
